Duties and Responsibilities

• Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
• Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.
• Checks accuracy and completeness of gathered data.
• Adheres to the channel’s standard operating procedures and work instructions
• Attends project orientation, job-related training, and/or other company-initiated training when necessary
• Reports all issues encountered with client-supplied applications to immediate superior
• Reports machine/network breakdown to immediate superior

Job Requirements

• Graduate of a 4-year course preferable related to Business Management, Marketing, Entrepreneurship, English, Literature, or Mass Communication; or must have completed 2 year college education
• Knowledgeable in basic PC operations
• Knowledgeable in internet and can easily learn and use client provided applications and software
• Knowledgeable about the business process
• Must possess typing skills of 200 cpm at 100% accuracy
• Ability to analyze facts, and draw valid conclusions following the specified client instructions
• High and keen attention to details
• Ability to perform multi-tasking activities
• Ability to communicate information and ideas clearly and concisely
• Ability to understand information presented orally and in writing
• Ability to understand various English accents
• Ability to build rapport with people from diverse backgrounds
• Coachable and willing to be trained
• Hardworking, meticulous and patient
• Responsible, dynamic and flexible
• Ability to collaborate with other members of the team